Orders
What methods of payment do you accept?
We securely accept all major credit cards and PayPal.
Do I have to have an account to place an order?
No, accounts are totally optional.
How do I place an order?
Please, if your item comes in different sizes or colors, carefully choose your correct size or color choice before clicking "Add to Cart".
You will then be directed to our Cart page where you can review your item(s) and proceed to Enter Shipping Address to process your order.
How do I know that my order is confirmed?
Immediately after placing your order you should receive an email notification at the email you entered during the checkout process. Also if you have provided a mobile phone number you will receive notification text messages confirming your order and tracking information.
Shipping & Returns
How long will it take to receive my order?
Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)
You can refer to the related information here for more details.
What is your return policy?
Return the new, unopened items to us within 30 days of delivery.
Simply contact our support team if you have any questions regarding your return.
How to return?
CONDITIONS TO COMPLETE A RETURN
The return must be handled within the established period: Online purchase: you have 30 days from the shipment date of your order. The items need to be in their original condition and with all their labels. You must make the return in the same market/region where you made the purchase.
Products
Where are you base from?
We are based in California, Los Angeles.
How can I find more information about a product?
Individual product pages have lots of useful information including photos, features, care instructions, and size guides. Still have questions? Email us and we’ll provide answers.